Goals should be high level enough to encompass the core outcomes for which you are responsible, but specific and clear enough so you will be able to measure success. This shows your supervisor you are a conscientious employee. Warehouse Manager; 2016 to Present Stedman and Sons Manufacturing Company, Louisville, KY. Duties and Responsibilities. Performance Goals are not limited to things you take on as extra credit above and beyond your day-to-day job. Coach and support my direct reports resulting in attainment of 85% of all performance plan goals and feedback from direct reports that I provided them with clear expectations, meaningful feedback and fair performance evaluations by the end of the fiscal year. Give a copy to the Manager/Supervisor. They are your day-to-day job. Warehouse managers are entrusted to maintain logistics and movement of the company's goods and shipments -- necessary to enhance the availability of products for customers. Warehouse Managers work in warehouses where they supervise the receipt, dispatching, and storage of goods. Examples of Basic Goals & Objectives in a Supervisor Office. Communicate goals to warehouse staff using metrics and daily staff meetings Develop positive relationships with internal divisions within distribution such as … When there is a quality issue, for example, a damaged unit or defects, not only do all the labor and time put into those units go to waste, then having to re-route time and labor away from the main production to reproduce units that were not up to quality causes additional impacts on productivity. 3PL provider offering customized logistic solutions and warehousing services. What data will measure the goal? 2. By evaluating past performance, you can determine realistic warehouse operations goals for the upcoming year. For most employees, the majority of their goals will articulate ongoing responsibilities and may not change much, if at all, from year to year. As the most substantive part of the posting, this section should comprise the core tasks that will make up the greater part of your new hire’s day. Other ideas for the manager to improve warehouse employee performance include: Setting specific and realistic goals for all employees depending on … Also place a check mark to the left of any competency statement on page two requiring particular attention by the Manager/Supervisor. Without having stability in safety, morale, and turnover rate, it’s very difficult to set up effective productivity goals. Examples of Basic Goals & Objectives in a Supervisor Office. A production manager is the hub of your team and is responsible for filling orders, meeting deadlines and keeping staff motivated enough to perform well. Before you begin the task of writing your resume objective, remember that warehouse workers come from a variety of backgrounds and each have their own areas of expertise. Collaboration means understanding, sharing and working by a set of common goals for supervision. This involves having a leader who is able to challenge and change the culture to reflect these goals. Performance goals include both ongoing program responsibilities and any new projects, assignments, priorities, or initiatives that are specific to this performance cycle. Goal: reduce attrition to less then 3% for high performers. Duties and Responsibilities of a Warehouse Operations Manager. As the leader, a supervisor must connect with each employee and learn enough about that employee to understand how best to motivate them. Co-Site Manager Aug – Apr . How many? This is the best time of the year to review how your 3PL performed in the prior and current year. The supervisor is a person who is interested in assisting the employees to perform their tasks better. You may also want to include a headline or summary statement that clearly communicates your goals and qualifications. By 11/30/11, update the employee handbook to include a searchable intranet version that employees find easy to use and informative. The warehouse operations manager is responsible for receiving and storing product effectively and improving by designing and development efficient movement and storage systems. Develops and maintains ISO level operation guidelines and complies with company-identified metrics which include communication to participants in the value chain: managers, officers, employees, suppliers, creditors and consumers. Maintained a safe/clean work environment while supervising the warehouse staff to ensure maximum efficiency and customer service. Managed 6 supervisors and 56 warehouse associates in 6 different distribution warehouses. 2. Discussion; Warehouse Manager Career Objective and Career Summary [email protected] (06/13/14) Career Objective: To secure a mid level position as Warehouse Manager that would allow me to handle the warehouse processes ensuring quality and time-efficiency. Stay on top of industry news, and be aware that for-pay assessments, such as a WERC report, can offer valuable insights untainted by company loyalty or familiarity. What are some common measurement sources for SMART goals? Warehouse Manager. It is critical to track and identify areas for improvement so the 3PL can perform well in these metrics and be able to create a SMART goal for productivity. Staff management is also required. Different employees within or across work units may each have a piece of a broader goal, contributing in ways that are consistent with their areas of responsibility and expertise. On an ongoing basis, dispatch 82% of high priority calls for police, fire and medical services within established timeframes. Any warehouse manager understands the value of working equipment. Some of their responsibilities are interviewing and hiring staff, developing schedules, overseeing stock inventories, placing orders, and motivating employees. If there are still too many goals, it could be that some need to be removed or postponed. But it’s essential to be able to put a quantifiable number in place here as one of your warehouse management KPIs. How To Set 2018 Productivity Goals for Warehouse Operations, There is also a cost to be incurred regarding workers’ compensation for the injured worker(s). Data collection efforts needed to measure a goal can be included in that goal’s action plan. The person who sustains the injury could experience a decrease in their quality of life and the injured employee’s family, friends, and coworkers tend to be adversely impacted. Going beyond your comfort zone is another effective way to improve and expand your warehouse skills. Many warehouse personnel and supervisors are left out of meetings because management feels they cannot add any value to the meeting. Before your 3PL starts creating productivity goals, they will need to anticipate your expectations. Having too many goals can be an indicator that your goals are scoped at too low a level and are focused more on tasks than on end results. The longer inventory stays in the warehouse, the more it costs a business. What Does a Logistics Supervisor Do? 1.Performance goals are meant to address all of your major job responsibilities. Warehouse Manager Resume Objective Resume Samples » Resume Objective » Manager Resume Objective » Warehouse Manager Resume Objective . Success-driven individual with 7 years of experience in the warehousing industry looking to gain employment as a Warehouse Manager, to provide management and top team performance to achieve the goals of the organization. Warehouse Supervisors play a vital role in logistics departments as they supervise the activity of warehouse workers and make sure merchandise flows run smoothly. We are looking for an experienced Warehouse Supervisor to oversee and coordinate the daily warehousing activities. Automation has largely been deployed to achieve these types of operational objectives. How does the goal align with broader goals? Warehouse Supervisor Interview Questions The Warehouse Supervisor is chiefly responsible for overseeing and coordinating daily warehouse activities. They mainly work in warehouse settings for retailers and wholesalers. Your workers should understand that all incoming orders, outgoing shipments, supply status reports and inventory counts are important to the overall success of the company and workforce, and therefore must be closely monitored. They can also help employee develop a new set of skills and knowledge base in order to grow into a new area of responsibility. Performance goals include both ongoing program responsibilities and any new projects, assignments, priorities, or initiatives that are specific to this performance cycle. Therefore, make it your responsibility to take notes of the tasks you are assigned. 7/1/2017 – 1/1/2020 . 15. The warehouse operations manager is responsible for receiving and storing product effectively and improving by designing and development efficient movement and storage systems. Develops and maintains ISO level operation guidelines and complies with company-identified metrics which include communication to participants in the value chain: managers, officers, employees, suppliers, creditors and consumers. Aiming for certain metrics for the upcoming year is a practice that typically coincides with annual fiscal data which tends to fall around mid-October to November. Creating a resume objective for a warehouse worker. Here's how Warehouse Staff is used in Warehouse And Receiving Supervisor jobs: Supervised warehouse staff, delegating jobs, pulling orders, and providing customer service. As the most substantive part of the posting, this section should comprise the core tasks that will make up the greater part of your new hire’s day. Without experienced workers in your warehouse operations, new hires who fill those positions will require time and training. Collaboration means understanding, sharing and working by a set of common goals for supervision. Remember, goals are intended to focus attention and resources on what is most important so that you can be successful in achieving your priorities. 20. In addition to UPLH and evaluating the effects of labor on production, your 3PL should examine the state of employees and current processes within the organization. Maximizing storage, the extent and utilization of Public. A supervisor's achievements are judged by their ability to train and motivate employees. JOB DESCRIPTION WAREHOUSE SUPERVISOR 1 | Page Class Code: 7981 TITLE: Warehouse Supervisor Grade 21 REPORTS TO: Director of Logistical Services SUPERVISES: N/A JOB FUNCTION: Plan, organize, supervise and participate in the operations and activities of the District Warehouse; train, assign, Logistics supervisors are majorly responsible for overseeing the shipment and delivery of goods and warehouse personnel. Are the standard times previously established still current and up to date? ASR Group is the world’s largest refiner and marketer of cane sugar, with an annual production capacity of more than 6 million tons of sugar. “Improve customer service” or “reduce cost.”  These imply the direction that you want a result to move in, but don’t do much to explain the role or specific action that you will take to accomplish this change. We need to change ourselves, our goals, and to learn and develop new skills, and find support from others to satisfy these requirements. When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications that match with the requirements. You will implement production, productivity, quality and customer service standards and achieve the appropriate level of volume within time limits. Reduce overtime in the department from 150 hours per month to 50 hours per month by the end of the fiscal year with no increase in incident reports. ), Our Leaders forge partnerships, promote regional solutions with informed and engaged residents, and approach issues with fiscal accountability and concern for future impacts, Achieve 75% of quality and outcome measures meeting performance targets in all County departments, Develop and implement strategic approaches to enhance organizational effectiveness, Increase the number of management employees with individual performance goals that are aligned to department and organizational goals, Conduct and evaluate CPMS pilot by June 2010 resulting in 85% of participants reporting ease of use and accomplishment of pilot objectives, Assessor, County Clerk-Recorder & Chief Elections Officer, County Managers Office/Clerk of the Board, EEO, Employee & Labor Relations, Risk Management & Safety, Organizational Development & Communications, Resources for Community-Based Organizations (CBOs), Statements of the important results you are working to accomplish, Designed in a way to foster clear and mutual understanding of what constitutes expected levels of performance and successful professional development, Include both Performance Goals and Development Goals, Related to job responsibilities and deliverables, Support higher level performance in the employee’s current job and career advancement. Warehouse Supervisors play a vital role in logistics departments as they supervise the activity of warehouse workers and make sure merchandise flows run smoothly. A great warehouse manager leads by example, including treating coworkers with respect, welcoming and listening to the ideas of others, remaining fair at all times and empathizing with subordinates. Maximizing the use of warehouse equipment 3. By June 30, 2011, complete course work and attain a CSAC credential to enhance my skills as an effective leader as measured by feedback from my supervisor and the accomplishment of my performance plan goals. The goal, however, is to develop a relationship of trust where that option will not even be considered by your employees. Write down your goals. (How much? Warehouse supervisors are responsible for assuring that warehouse processes are consistent. In general, employees at higher levels of the organization have broader and more complex responsibilities and therefore more performance goals. When performance suffers in these areas, productivity becomes very unpredictable. INSTRUCTIONS: 1. Warehouse Manager. Goal-setting ranks high on a supervisor's to-do list. What is the time frame for accomplishing the goal? The “S” also helps communicate whether a goal reflects an ongoing program responsibility or a new, time-specific assignment. All potential goals should be evaluated and questioned using the SMART goal guidelines. Setting goals can help you gain both short- and long-term achievements. In this article, we analyze warehouse effectiveness challenge on two levels: Process level with the focus on efficiency and effectiveness metrics; Strategy level that helps to align warehouse activities with the company’s overall goals; Warehouse Process KPIs. If you are ready to take the next step in your development, to become a more effective manager, we can accomplish a great deal together. As a manager, you need to continually monitor and adapt processing to … Some typical data types and data collection methods may include: Development goals focus on learning and learning is key to performance, both for the organization and the individual. Surveys (of customers and other stakeholders), Other “stakeholder” feedback (peers, direct reports, etc. Goals should be high level enough to encompass the core outcomes for which you are responsible, but specific and clear enough so you will be able to measure success. Manage the department budget to stay within appropriations and accomplish 85% of service results by the end of the fiscal year. Warehouse KPI Examples #3: Carrying costs. Warehouse managers may want to take the Logistics Viewpoints advice and invest more time and possibly money into improving operations. The warehouse in any operational business has the responsibility of ordering and storing supplies—anything from paper products to equipment to food and beverage. An effective supervisor identifies an employee's dreams and desires early on. hbspt.cta._relativeUrls=true;hbspt.cta.load(476052, 'f6374d5e-cca5-48fb-a7ca-6f4b929a313f', {}); Kenco provides integrated logistics solutions that include distribution and fulfillment, comprehensive transportation management, material handling services, real estate management, and information technology—all engineered for Operational Excellence. Their job description involves managing the loading of trucks, setting up delivery routes, and unloading of materials. Automation has largely been … In terms of managing warehouse worker, a warehouse supervisor will hire and train new employees, assign work, evaluate individual reports and resolve performance issues. If your 3PL is not holding safety in high regard, you might want to dig deeper as to why. A commitment to employee development helps organizations recruit, retain and motivate successful and committed employees. Conduct outreach and education that reduces the amount of illegal dumping into the streets and drainage channels by __% by June 30, 2011. Your 3PL should emphasize safety to prevent such an adverse situation that can affect so many. Warehouse Managers manage warehouse staff, vehicles and other equipment, and oversee security, sanitation, and administrative functions. Determining where to start and what to measure is crucial for gathering useful data and making progress, however––so it's important to devote some thought to it before the literal ball drops so you don't drop the proverbial one in 2018. Warehouse Manager. Is the goal doable? Why is the result important? Recruits, hires, and trains new warehouse employees. Recruiting Goals related to recruiting such as filling roles quickly, improving the performance of new hires and reducing recruiting costs. Ability to work collaboratively with the supervisor. Total carrying costs is the sum of everything it costs a business to hold its stock over a certain timeframe. The role of a supervisor is to be a problem-solver who supports the subordinates, considers their suggestions and ideas but does not criticize them. And if you're a co-worker turned supervisor, your first goal should be to politely -- yet firmly -- draw the line between buddy and boss. They think they can remember everything. Staff management is also required. Each person has different dreams and goals. Measurement methods can be both quantitative and qualitative. At the beginning of each annual evaluation period list the performance goals for the coming year on page three. Tasks are most appropriate in the action plans supporting each goal, not in the goal itself. Some of their responsibilities are interviewing and hiring staff, developing schedules, overseeing stock inventories, placing orders, and motivating employees. Track metrics and KPI'S and coach supervisors to reach productivity, quality, service requirements, inventory control and safety goals Manage 3PL vendor, hold accountable for delivery performance, on hand inventory, including freight spend and overall costs The focus and level of your goals will be driven by your role and the way your job contributes to the relevant end results. Once your 3PL understands the financial position and your expectations, your 3PL can start creating productivity goals. Warehouses across the country depend on warehouse managers to maintain the daily processes and supervise the key staff who keep local, regional, national and global supply chain systems running. There are two main objectives warehouse and distribution facility which is to improve profitability and to improve customer service. Note that this list does not include verbs like “improve,” “reduce,” or “increase” (e.g. It is recommended not only to review the standard time once a year but your 3PL needs to have routine audits to ensure the standard are current. They help determine whether the end result and timeframe are achievable and the resources and support you will need to be successful. Part of professional development is continuing to learn new skills and practices, at any stage in your career. By June 30, 2011, develop and apply upgraded computer skills that enable me to produce budget reconciliation reports each month in a timely and accurate fashion. Some companies are guilty of letting momentum “poison the well”––meaning the measurements are reused without proper review, a classic "copy-paste" technique. Each day we can improve warehouse productivity and performance. What actions will you take? Once the excitement of your new job wears off, the hard work sets in. Managed 6 supervisors and 56 warehouse associates in 6 different distribution warehouses. According to a recent survey of warehouses and distribution center managers, nearly 80 percent have been charged in the last six months with determining how to cut operational costs by an average of 19 percent. The goal of warehouse operations was to be cheap, mechanistically productive, fast, and accurate in order fulfillment. This is calculated by dividing the current time used since last maintenance by the average time between maintenance. Remember, it’s important to research new ideas and strategies before you fall behind the pack. The process of setting production manager goals is straightforward in the sense that work will need to be completed in time to meet your company's obligations and optimize your sales. If you are a picker, what is the next position above … Before you put new initiatives in place, first become clear on the meaning of a professional development goal. These are goals and objectives every good warehouse manager should know, so be sure to ask about highest peak days, efficient practices and even how quickly a candidate can pick and pack when they’re in the interview seat. From the productivity perspective, when a safety incident occurs, there is a risk potential of operating loss. Warehouse Supervisor Job Responsibilities. Since the standard is the foundation of calculating correct productivity, it is important to ensure the standard reflects the current operation. The most common and efficient way to measure productivity is “units per labor hour,” or UPLH. The longer inventory stays in the warehouse, the more it costs a business. As the “M” in SMART states, there should be a source of information to measure or determine whether a goal has been achieved. All above has a direct impact on your productivity and as they say, “an ounce of prevention is worth a pound of cure.”, By Rajiv Saxena, SVP, Supply Chain Solutions & Innovation, Craig Riggins, Vice President, Operations, Ken Wilkerson, VP, Information Systems, Director, IT & Kristi Montgomery, VP, Innovation, Research & Development, Kristi Montgomery, VP, Innovation, Research and Development, Lindsey Shrader, Business Development Manager, and Russell Wells, VP, Business Development, Michelle Kunde, VP, Operations and Turney Thompson, VP, Transportation Management at Kenco, Miguel Trivino, Director -Env., Health, and Safety, CSP and Gerald Clayton, Supervisor, Health and Safety, Paula Hise, Group Vice President, Health and Personal Care; and Greg Recht, Vice President, Integrated Sales, Trever Ehrlich, Creative Solutions Manager at Kenco Innovation Labs. Specific goals, when accomplished, elevate the performance of your entire team, through enhanced communication, productivity and retention. Feel free to revise this job description to meet your specific job duties and job requirements. You may also want to include a headline or summary statement that clearly communicates your goals and qualifications. ... A lot of warehouse supervisors do not keep accurate notes. c) Supervisors—The objective is to develop from Intermediate to Advanced level in the following areas: i. The goal is for the employees to work smarter, not necessarily harder. There are plenty of opportunities to land a Warehouse Manager job position, but it won’t just be handed to you. How well?). 4 Skills That Every Warehouse Manager Should Cultivate. Having too many goals can have the same effect as not having any goals at all. On an ongoing basis, reconcile the department financial reports by the 15. Develop a quality improvement process for the sanitary sewer system that reduces the failure rate to 1% by 12/31/11. Writing a great Warehouse Supervisor resume is an important step in your job search journey. When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications that match with the requirements. Ability to work collaboratively with the supervisor. You have to be accountable to upper management while also gaining respect from employees who are used to someone else in charge. Leaders also possess a core competency that allows them to delegate, yet also understand the tasks being assigned to others. The warehouse needs to run like a finely tuned machine, and the person in charge of this is the warehouse manager. Time Since Last Accident. Sometimes enrolling in courses or training plans is an invaluable way to gain the skills or knowledge you need to develop in your role and improve in specific practices. Resolve 90% of complaints through a collaborative process without need for formal mediation on an ongoing basis. (realistic time frame, sufficient resources, feasible target). By March 2011, develop and implement a customer service plan that results in department staff reporting that they are clear about expectations for excellent customer service and have the skills and support to perform at that level and that results in customers reporting that they receive excellent customer service. Responsible for capital and expense budget, hiring and firing, creating and refining processes, succession planning, KPIs, replenishment, and managing change Warehouse KPI Examples #3: Carrying costs. To get the scope right, remember to focus on end results not tasks. Provide high quality customer service resulting in a 90% customer satisfaction rating from external customers on accuracy, timeliness and courtesy measures on an ongoing basis. The Unit depends on the type of product being produced. The main question when using UPLH is “How many units can the warehouse produce per employee per work hour?”. Work Experience. Again, like accidents per year, this one’s pretty self-evident and is a key indicator of warehouse safety. Great warehouse performance is essentially a shared goal between the warehouse manager and their personnel. Development goals can be as easy as gaining more knowledge about something. The standard can fluctuate and can change dramatically due to product profile shift, customer expectations, or new hires. Write down your goals. Develop and implement vehicle replacement plan to increase the Average Fuel Economy to 30 Miles per Gallon by 2012 for Midsize and Compact Vehicles and to increase the average Miles per Gallon on the total fleet to 25 MPG by 2016. Conduct education, monitoring and enforcement to ensure that 98% of agricultural and pest control businesses are in compliance with all pesticide regulatory requirements on an ongoing basis. 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